Support
How to reach us when something in ParallelSandbox does not work, and what to include so we can help quickly.
Last updated: September 16, 2026
Contact
Email: runvo.tech@gmail.com
We reply within one business day (UTC+8). Billing questions go to the same address.
What to include
- The box id and the time in UTC
- Your GitHub login
- The tool call you made and the result you got
- A screenshot or the takeover URL when a screen is involved
Account, keys and credits
API keys, the credit balance and the Stripe customer portal are in the app under Account. Revoke a key there immediately if it leaked; a revoked key stops working within a minute.
Documentation
Quick start, tool reference and examples are in the docs.